Terms of Service

Last updated: September 19, 2025

Welcome to TrueLeafTech. These Terms of Service ("Terms") govern your use of our website and services. By accessing or using our services, you agree to be bound by these Terms.

1. Acceptance of Terms

By accessing and using TrueLeafTech's website and services, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

2. Description of Services

TrueLeafTech provides Amazon virtual assistant services, including but not limited to:

• Amazon PPC management and optimization
• Product listing optimization
• Customer service management
• Product research and analysis
• Review management services
• Account audit and health monitoring
• Multi-platform e-commerce management

3. User Responsibilities

Account Information

You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use of your account.

Compliance

You agree to use our services in compliance with all applicable laws, regulations, and Amazon's Terms of Service. You are responsible for ensuring that your use of our services does not violate any third-party rights.

Accurate Information

You agree to provide accurate, current, and complete information when using our services and to update such information as necessary.

4. Service Terms

Service Availability

We strive to provide continuous service availability but do not guarantee uninterrupted access. We may suspend or terminate services for maintenance, updates, or other operational reasons.

Service Modifications

We reserve the right to modify, suspend, or discontinue any aspect of our services at any time with reasonable notice to users.

Performance Standards

While we strive to deliver excellent results, we cannot guarantee specific outcomes or performance metrics. Results may vary based on market conditions, competition, and other factors beyond our control.

5. Payment Terms

Payment terms are specified in your service agreement. Generally:

• Payments are due according to the agreed schedule
• Late payments may result in service suspension
• Refunds are subject to our refund policy
• You are responsible for all applicable taxes

6. Intellectual Property

Our Content

All content on our website, including text, graphics, logos, and software, is the property of TrueLeafTech and is protected by copyright and other intellectual property laws.

Your Content

You retain ownership of any content you provide to us. By using our services, you grant us a license to use your content as necessary to provide our services.

7. Confidentiality

We understand the sensitive nature of your business information and commit to maintaining strict confidentiality. We will not disclose your confidential information to third parties without your consent, except as required by law.

8. Limitation of Liability

To the maximum extent permitted by law, TrueLeafTech shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

9. Indemnification

You agree to indemnify and hold harmless TrueLeafTech from any claims, damages, or expenses arising from your use of our services or violation of these Terms.

10. Termination

Termination by You

You may terminate your use of our services at any time by providing written notice according to your service agreement.

Termination by Us

We may terminate or suspend your access to our services immediately, without prior notice, for conduct that we believe violates these Terms or is harmful to other users or our business.

11. Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through binding arbitration in accordance with the rules of the American Arbitration Association.

12. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the United States and the state in which TrueLeafTech is incorporated, without regard to conflict of law principles.

13. Severability

If any provision of these Terms is found to be unenforceable or invalid, that provision shall be limited or eliminated to the minimum extent necessary so that these Terms shall otherwise remain in full force and effect.

14. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes by posting the updated Terms on our website. Your continued use of our services after such changes constitutes acceptance of the new Terms.

15. Entire Agreement

These Terms constitute the entire agreement between you and TrueLeafTech regarding the use of our services and supersede all prior agreements and understandings.